Privacy Policy jaheharum99 — Personal Data Protection for Malaysia Members

Thank you for trusting jaheharum99 as your online gaming platform of choice. We understand that in today's digital world, privacy is no small matter — it is a fundamental right of every internet user. This Privacy Policy is written in plain language because we believe transparency is the foundation of genuine trust.

This Privacy Policy applies to all information collected through the jaheharum99 website, our mobile app, and any official communication channels we operate. This policy should be read alongside Terms and Conditions us, and both documents together form a comprehensive agreement between you and jaheharum99.

Jaheharum99 is an online gaming platform operating under strict international security and privacy standards. We provide slots, Live Casino, sports betting, bingo, and a variety of other games to registered members across Malaysia.

This Privacy Policy explains in detail:

• The types of personal data we collect from you when you use our platform
• The purpose and legal basis for the collection and processing of that data
• Parties that may receive or access your data under limited circumstances
• Data retention periods and deletion procedures we follow
• Technical and organisational security measures we use to protect your data
• The rights you hold regarding your personal data and how to exercise them

We encourage you to read this policy in full and carefully. Should any section be unclear, our support team is ready to help you understand it.

We only collect data that is strictly necessary to provide you with the best possible service. The following are the categories of data we collect:

Every piece of data we collect has a clear and legitimate purpose. We will not use your data for any purpose not stated here without obtaining your consent first.

• Account management: To create, verify, and manage your member account, including the Login process, password resets, and two-factor authentication (2FA).
• Service provision: To give you access to all games, process deposits and withdrawals, and deliver the promotions and bonuses you are eligible for.
• Identity verification (KYC): To meet legal compliance requirements related to anti-money laundering and age verification (18+).
• Platform security: To detect and prevent fraud, suspicious account activity, multi-account usage, and other cybersecurity threats.
• Service improvement: To analyze aggregated usage patterns to help us improve platform design, technical performance, and overall user experience.
• Service communications: To send you important notifications related to your account, including transaction confirmations, security alerts, and policy updates.
• Marketing (with consent): To send promotions, exclusive offers, and new game information — only to members who have given consent to receive marketing communications.

Jaheharum99 does not sell or trade your personal data. However, there are limited situations where we need to share your data with trusted third parties, solely for the purpose of service delivery:

• Payment service providers: Approved payment gateways such as FPX, Touch 'n Go, and GrabPay receive the transaction data necessary to process your deposits and withdrawals. All such providers are bound by strict data confidentiality agreements.
• Game providers: Game development companies that provide slots, Live Casino, and other games on our platform may receive the technical data necessary to ensure the games function properly.
• Cloud and hosting services: Our technical infrastructure providers responsible for storing and processing your data are subject to strict data processing agreements and international security standards.
• Legal authorities: We will disclose personal data when required by law, court order, or legitimate requests from authorities in connection with the prevention of financial crime.

The security of your personal data is our highest technical priority. jaheharum99 continuously invests in the latest security infrastructure to ensure your data remains protected at all times.

Technical security measures we use:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Database-level data encryption for sensitive information such as passwords and financial details
• Multi-layered firewalls and intrusion detection and prevention systems (IDS/IPS) operating 24/7
• Two-factor authentication (2FA) for access to member accounts and our internal systems
• Periodic security audits by certified independent third parties
• Real-time activity monitoring to detect any anomalies or unauthorised access attempts

Data retention period:

Your personal data will be retained for as long as your account remains active. Following account closure, we may retain certain data for the period required by law — typically between 5 and 7 years for financial records — before it is permanently deleted or anonymized.

Jaheharum99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous information about how you use the platform — pages visited, time spent, and links clicked — to help us improve website performance.
• Functional cookies: Allows the platform to remember your preferences such as language, display theme, and other settings to enhance your browsing experience.
• Analytical cookies: Used by our internal analytics tools to understand aggregate usage patterns, helping us make data-driven decisions for continuous improvement.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of our platform.

Under applicable data protection laws, you hold the following rights regarding the personal data we store. We are committed to respecting and facilitating the exercise of these rights:

• Right of access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 working days.
• Right to rectification: If you find that any personal data we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
• Right to erasure: Under certain circumstances, you have the right to request deletion of your personal data — for example, when the data is no longer needed for its original purpose — subject to legal obligations requiring us to retain certain records.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will honor that request immediately.
• Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to data portability: You have the right to receive your personal data in a structured, portable format for transfer to another service provider should you choose to do so.

To exercise any of the above rights, please contact our privacy team via Live Chat or our support email. We will process your request within the stipulated timeframe and notify you of the outcome.

Jaheharum99 is a gaming platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal data from minors.

Steps we take to protect minors:

• An age verification process during account registration requiring members to confirm they are 18 years of age or older
• A KYC process requiring official identification documents, which directly verifies the applicant's age
• An automated detection system that flags accounts showing signs of being owned by a minor for further investigation
• Immediate closure of any account proven to have been registered by or on behalf of an underage individual

If you discover that your child has accessed the jaheharum99 platform without your knowledge, please contact our support team immediately. We will take appropriate action with the utmost urgency.

Jaheharum99 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. The updated effective date will always be displayed at the top of this page.

When we make significant changes to this policy, we will:

• Displaying a clear notice on our platform's home page within a reasonable period before changes take effect
• Sending email notifications to all registered members with active accounts
• In the case of significant material changes, we may request your consent again before those changes apply to your data

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jaheharum99, our privacy team is ready to assist you.

You may also refer to the FAQ us for answers to general questions about privacy and account security. We are committed to responding to every privacy inquiry within 2 business days.